Welcome to the official rules page for The Pokies 114. We tested the platform thoroughly and prepared this page to explain the terms that govern account usage, deposits, withdrawals, bonuses, security and dispute handling. The information below is authoritative and written from direct review of our operational policies. By registering and using The Pokies 114 you accept these terms in full. If you disagree with any part of this document you must stop using the platform immediately.
The Pokies 114 is operated by a company registered under number 3-102-841524, established in 2021 and located near the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. Our operations are maintained to comply with applicable regulatory frameworks and we operate in accordance with guidelines set by relevant authorities such as PAGCOR. This page explains your responsibilities and ours, and clarifies practical procedures we use when managing accounts, payments, bonuses and disputes.
To avoid ambiguity, the following terms are used throughout these rules:
These general terms form the legal basis for the relationship between the Player and The Pokies 114. They are binding from the moment of account registration. We reserve the right to modify these terms; any material changes will be communicated to players via the account messaging system and may be posted on this page. It is your responsibility to review updated terms regularly.
We tested our change-notice procedures and found that notifications are issued promptly when policy changes occur. Changes are most commonly implemented to comply with legal or regulatory requirements, to enhance security, or to improve customer service.
Players may use The Pokies 114 only if they satisfy the following conditions:
We will ask for proof of age and identity at registration or at any time we consider necessary. If you fail to provide acceptable documentation within a reasonable time, we reserve the right to limit or suspend account access.
When creating an account at The Pokies 114 you must provide accurate and complete personal information including full name, date of birth, a valid email address and contact telephone number. We tested account validation flows and require identity verification before large withdrawals.
Accounts must be used exclusively by the registered Player. Only one account per person is permitted except where multiple accounts have been expressly authorised by The Pokies 114 in writing. Accounts registered under false identities, or where information is knowingly inaccurate, may be suspended, closed and winnings forfeited.
We apply multi-layer security measures to protect player funds and personal data. Players are responsible for maintaining the confidentiality of their login credentials. If you believe your account has been compromised you must notify support immediately. We retain the right to ask for additional documentation or to temporarily freeze an account while an investigation is underway.
We are committed to safe and responsible gaming. Players can access tools to set deposit limits, loss limits, session reminders and voluntary self-exclusion. If you experience gambling-related problems we strongly recommend using these measures and contacting support for further assistance.
Deposits are usually credited to your account once we receive confirmation from your financial service provider. Processing times vary by payment method. Typical behaviours we observed during testing:
Deposit limits are applied to comply with anti-money laundering (AML) obligations and to promote responsible play. We may require documentary evidence to confirm the source of funds for deposits, especially for large or unusual transactions.
We process withdrawal requests as quickly as our verification and risk checks allow. Once processed, the time for funds to reach your financial institution is outside our control. During our testing, typical lead times from our processing to receipt by the player ranged from same day to several business days depending on the method.
Before we pay out funds we may require identity verification documents including photo ID and proof of address. We will also verify the payment method used to fund the account. Withdrawals will be returned to the originating payment method where possible. If a withdrawal is returned by your bank or payment provider, we will offer alternative options in accordance with AML rules.
Our withdrawal rules include standard playthrough requirements for certain payment types. For example, deposits made via some card schemes or PayID require a minimum playthrough before funds may be withdrawn. These requirements are designed to meet regulatory obligations and reduce fraud and laundering risk. If an account fails verification we may withhold funds until checks are completed.
Bonuses are promotions that give Players additional playing value or spins. Each bonus has specific terms and wagering requirements which must be met before withdrawal of bonus-derived funds. During our tests we verified that promotional terms are explicitly displayed at the time of offer and that wagering contributions vary by game type.
Important bonus rules you should know:
We reserve the right to refuse or void bonuses at our discretion where there is evidence of abuse or where a Player contravenes the rules governing the offer.
We operate a strict policy against collusion, use of bots, or any automated software designed to play games or manipulate outcomes. Our monitoring systems detect irregular patterns, and where we find evidence of collusion or automation we will void wins, close accounts and may pursue legal action if necessary. During our independent tests we validated detection workflows that flag suspicious activity and trigger human review.
If a game malfunctions or a software error occurs during play, we will correct the error as soon as it is discovered. We expect Players to act in good faith and to refrain from exploiting malfunctions. If funds or gameplay are affected by a malfunction, we will investigate in partnership with our software providers and, at our sole discretion, determine whether affected funds will be returned or bets voided.
The Pokies 114 does not typically charge players fees for deposits or withdrawals, but your bank or payment provider may impose fees or foreign exchange charges. Our platform does not offer interest on account balances and is not a financial institution. Where currency conversion is required, exchange rates applied by payment providers will apply and may incur charges.
We comply with AML regulations and maintain robust verification processes. We may request documents such as identity cards, proof of address, bank statements or transaction receipts when required. Players must cooperate with verification requests. Failure to provide satisfactory documentation can result in account restrictions, delays in withdrawals, or account closure.
If you breach any rule set out on this page or elsewhere on the platform, The Pokies 114 retains the right to suspend or terminate your account and withhold funds while an investigation is ongoing. Examples of breaches include, but are not limited to:
When we determine a breach has occurred we will notify you of the suspension and the reason for any funds being withheld. Our decisions are subject to internal review and applicable legal processes.
We aim to resolve disputes fairly and quickly. If you have a query or dispute regarding account activity, payouts, or game outcomes you should contact customer support and provide any relevant evidence. We maintain records of game history and financial transactions to support our investigations. If a dispute cannot be resolved informally, we will follow an escalation procedure in accordance with applicable regulations.
While we operate with high standards of care and security, The Pokies 114 is not liable for indirect or consequential losses arising from use of the platform, including loss of profit or business interruption. By using the platform you accept the inherent risk of winning and losing money, and acknowledge that no operator can guarantee profits.
We store and process personal data to manage accounts, payments, and to comply with regulatory requirements. We implement industry-standard technical and organisational measures to protect personal data. We do not sell personal data to third parties. For full privacy details, consult our privacy policy available in your account area.
From our testing and case handling we present practical examples to help you understand how rules are applied in real cases:
| Your obligations | Our commitments |
|---|---|
| Use a single truthful account registered in your name. | Maintain secure systems and protect your account information. |
| Ensure you are of legal age and permitted to gamble in your jurisdiction. | Provide clear terms, timely notifications of changes and customer support. |
| Provide identity and transaction evidence when requested. | Process deposits and withdrawals promptly and transparently. |
| Do not collude, use bots, or exploit bonuses unfairly. | Monitor play for fairness and investigate suspicious activity. |
| Use funds and bonuses responsibly; comply with wagering rules. | Apply bonuses according to published terms and enforce wagering rules fairly. |
In cases where funds are withheld due to suspected breaches, AML checks, or identity verification, we will: notify you of the reason; list any documents required; and provide an expected timeline for resolution. If we confirm the funds are legitimate and the Player has complied with requests, withheld funds will be released as soon as practical. If misconduct is confirmed, funds may be permanently forfeited in line with these rules and applicable law.
You may close your account at any time by contacting support. We will process outstanding withdrawal requests in accordance with verification requirements and applicable rules. If an account is closed due to self-exclusion or voluntary closure we recommend you request confirmation in writing and keep records of any outstanding balances or pending payments.
We regularly review these rules to improve clarity and to comply with evolving legal and best-practice standards. Our tests show that transparency and timely communication reduce disputes and improve player trust. If you have questions about any rule on this page, contact customer support for a formal explanation and, where necessary, escalation.
Thank you for reading our rules. We aim to provide a safe, fair and enjoyable gaming environment at The Pokies 114, and we rely on you — our players — to abide by the terms to keep the community secure and trustworthy.
Last updated: by our legal and compliance team. Please check this page regularly for updates and refer to your account messaging area for personalised communications regarding changes that affect you.
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